Passenger Information

The following information will answer many of your questions about the details of your cruise. For additional information, please call Pearl Seas Cruises toll-free at 1-888-891-8334.

Departure Ports

All departure ports are located near major airports and rail systems. Please reference your pre-cruise booklet for a list of airports recommended for travel to your particular cruise departure point.

Cruises depart at 3:00 p.m. or earlier if all passengers have arrived. Passengers may board after 11:00 a.m.; crew members will be available to transfer luggage to the staterooms. Passengers are recommended to arrive at the ship no later than 2:00 p.m. Cruises sometimes return the evening before the last day of the cruise, and passengers may stay on board until approximately 8:00 a.m. on the last day. Breakfast is served on the last day of every cruise.

Reservations should be made as far in advance as possible to ensure the availability of the cruise and stateroom choice.

Pearl Seas Cruises’ per person fares are shown in U.S. dollars and include passage, dining service, snacks, complimentary cocktail parties and entertainment aboard the ship. Fares do not include items of personal nature, shore tours, port charges, gratuities and transportation to and from the ship. Should the company for any reason cancel a cruise or terminate a cruise early, a prorated refund for the cancelled portion of the cruise will constitute full liquidated damages to the passengers. 

One person occupying a double stateroom will be charged 150% or 175% of the double occupancy, depending on the type of stateroom occupied.

A deposit of $500.00 per person is required to confirm any reservation on trips of 9 nights or less, and $900.00 per person on trips of 10 nights or more. Contact Pearl Seas Cruises for additional information concerning groups. Final payments are due 90 days prior to the sailing date. Reservations made within 60 days of departure date must be accompanied by full payment.

American Express, MasterCard, Visa or Discover cards are accepted for deposit and/or final payment.

Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests originating or ending their cruise in a foreign port may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person.

All passengers are required to have valid passports. Visas may be required for certain ports visited. Without the proper documentation, passengers may not be able to disembark in certain ports of call. Obtaining all travel documents such as passports, visas, proof of citizenship, etc., required for disembarkation at various ports of call are the responsibility of the passenger. Passengers will not be allowed to cruise without proper documentation and no refund of cruise fare will be issued to any passenger failing to bring such documentation. Passports must be valid six months after the final date of the cruise.

Casual sportswear is suggested for during the day. Attire should include warm weather wear as well as sweaters for an occasional cool evening. Comfortable walking shoes, a windbreaker and light rainwear are also recommended items. 110-volt household current is available in all staterooms for electric appliances.

Meals are served in the spacious dining salon, which accommodates all passengers at one seating. The day’s menu is announced well in advance, and takes advantage of fresh meats and seafood and in-season fruits and vegetables. Special menus are available to passengers on restricted diets. Breakfast is prepared to order on most mornings, and coffee, beverages and snacks are available 24 hours a day.

Pearl Seas Cruises does not guarantee departure point, termination point or any intermediate stop. Itineraries, schedules and ships are always subject to change at any time without notice due to weather conditions, availability of docks, shoaling, ships or any other reason. The times of departure and arrival, and the points of departure and arrival, as well as intermediate stops, are subject to change. 

Cancellation of your cruise package must be received by Pearl Seas Cruises at its office in Guilford, CT in writing.  Only written cancellations will be accepted and should be sent certified mail, return receipt requested, or by email to  A Cancellation Administrative Charge of $250 per person for any cruise 9 nights or less, or $425 per person for any cruise 10 nights or more, is deducted from any refund.  

Our Cancel For Any Reason Protection Plan (the "Plan")* offers the opportunity to receive a refund from Pearl Seas Cruises beyond our standard refund policy.  Plan fees are non-refundable.  Following is the refund** schedule for any monies received under our standard cancellation terms and with either our Basic or Deluxe Plan***.

Please contact us at 1-800-983-7462 or visit to find out more.


Up to 91 Days      

100% money-back refund

100% money-back refund

 100% money-back refund

Between 90 and 46 Days      

50% money-back refund

80% money-back refund

 90% money-back refund

Between 45 and 10 Days      


80% money-back refund

90% money-back refund 

9 Days or Less and Up until the Start of Your Cruise Package     


70% in Cruise Credits

 80% in Cruise Credits

*The Plan is a cancellation fee waiver offered by Pearl Seas Cruises.  This is not insurance and will not satisfy the legal requirements of destination countries that require a specified amount of insurance coverage as a condition of entry.
** A Cancellation Administrative Charge of $250 per person for any cruise 9 nights or less, or $425 per person for any cruise 10 nights or more, is deducted from any refund.
*** You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package.  Plans purchased 15 days or later receive our Basic Protection only and are not eligible for Deluxe Protection.

Pearl Seas Cruises, LLC wants you to have the best cruise ever. That’s why we created the Cancel For Any Reason Protection Plan, providing you with peace of mind, because, unfortunately, the unexpected does sometimes occur. A Cancellation Administrative Charge of $250 per person for any cruise 9 nights or less, or $425 per person for any cruise 10 nights or more, is deducted from any refund. For information on the Cancel For Any Reason Protection Plan, contact Pearl Seas Cruises, LLC at 800-983-7462.

Cancellation Protection Plan Summary 
Cancellation Protection Plan Details

If you purchased the Cruise Cancellation Protection Plan prior to 1/16/2018, please click here for information about the Plan.

Pearl Seas Cruises’ ships are equipped with handicap-accessible rooms. Most ships’ lounges, sun decks, and dining salons are accessible by wheelchairs and allow for talking-aid devices. The ships are also equipped with an elevator to all stateroom decks for ease of movement between decks.

Pearl Seas Cruises ships are equipped with the latest safety, navigating and communications systems, including defibrillators and oxygen. Most systems on the ships are equipped with backup equipment for safety and convenience.

Passenger’s rights and obligations relating to all cruises are set out in the “Terms & Conditions of Passage.” By booking a cruise with Pearl Seas Cruises you agree to the Terms & Conditions of Passage, which can be found at or mailed to you upon request.

As Members of the Cruise Lines International Association, we are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights.

Learn more about our Privacy Policy.

Operation of the planned voyages is subject to obtaining all necessary approvals, permits and licenses from the governments of the U.S. and Cuba. All passengers must comply with U.S. and Cuban laws and regulations related to travel to Cuba. The Office of Foreign Assets Control of the U.S. Treasury (“OFAC”) has issued a General License that incorporates prior specific licensing policy and authorizes, subject to appropriate conditions, travel-related transactions and other transactions that are directly incident to people-to-people educational activities in Cuba. Among other things, this General License authorizes, subject to appropriate conditions, persons subject to U.S. jurisdiction to engage in certain educational exchanges in Cuba under the auspices of an organization that is a person subject to U.S. jurisdiction and sponsors such exchanges to promote people-to-people contact. Additionally, an employee, paid consultant, or agent of the sponsoring organization must accompany each group traveling to Cuba to ensure the full-time schedule of educational exchange activities, and the predominant portion of the activities must not be with individuals or entities acting for or on behalf of a prohibited official of the Government of Cuba, or a prohibited member of the Cuban Communist Party, U.S. persons may qualify under other General Licenses issued by OFAC such as family visits by individuals having family in Cuba, journalists or other qualifying individuals. Unless a traveler can qualify under another license as outlined above, participation in the People to People program organized by Pearl Seas Cruises is mandatory. U.S. insurers are authorized to provide coverage for global health, life, or travel insurance policies for individuals ordinarily resident in a third country who travel to or within Cuba. Health, life, and travel insurance-related services will continue to be permitted for authorized U.S. travelers to Cuba. Authorized U.S. travelers to Cuba will be allowed to import up to $400 worth of goods acquired in Cuba for personal use. This includes no more than $100 of alcohol or tobacco products.

Cruise Specialist

If you have any questions in the meantime, please call a Cruise Specialist


7 days a week

For further information or questions, please contact Pearl Seas Cruises at 1-800-981-9146. Our offices are open 7 days a week. 8:30am to 8:30pm Eastern Time (5:30pm Pacific Time)